This unit of competency involves the skills and knowledge required to dispatch resources from within an emergency communications centre. It includes determining an appropriate response, dispatching resources, and providing ongoing support to operations.

The unit applies to individuals working in an emergency communications centre required to dispatch emergency response resources to emergency incidents and other events.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine appropriate response

1.1

Information required to determine an appropriate response to an incident is identified, in accordance with organisational policies and procedures

1.2

Sources of information are accessed and relevant information is retrieved, in accordance with organisational procedures

1.3

Availability of resources is determined

1.4

Organisational response procedures are applied to ensure appropriate resources are matched to incident

1.5

Requests for assistance are prioritised, in accordance with organisational protocols and legislation

2

Dispatch resources

2.1

Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures

2.2

Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures

2.3

Public safety agencies and organisations are notified, in accordance with operational procedures

2.4

Communication with dispatched resources is established and recorded

2.5

Additional information is disseminated to responding resources and personnel

2.6

Resource dispatch follow up procedures are implemented, in accordance with organisational procedures

2.7

Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures

2.8

Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements

2.9

Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures

3

Provide ongoing support to operations

3.1

Status of resources are monitored, in accordance with organisational requirements

3.2

Public safety agencies and organisations are notified, in accordance with operational procedures

3.3

Field requests are monitored, prioritised and actioned, in accordance with organisational procedures

3.4

Additional resources are allocated, as required

3.5

Resource information is maintained and updated, in accordance with organisational procedures

3.6

Communication with personnel in the field is maintained and recorded, in accordance with organisational procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Not applicable

Emergency Communications